West Syracuse Vacations from $401

The staff at the Randolph Hotel were wonderful—friendly, welcoming, and genuinely hospitable. Unfortunately, the condition of the rooms did not come close to matching the nearly $400 per night we were charged. The furniture was worn and damaged, including ripped chairs. There was debris in the drawers, heavy dust around the perimeter of the room, and debris under the beds that appeared to have been there for some time. The room also had a faint smell of previous smoking. My friend’s room was in similar condition, so this did not appear to be an isolated issue. The hotel also appears to be undergoing renovations, and some work areas were left open and untidy, creating potential trip hazards. I added some photos but they do not show the true appearance due to the flash. What was most disappointing was the value. I found this hotel normally advertised for under $100 per night, yet we were charged nearly $400, likely due to a Syracuse University event. Higher rates during busy weekends are understandable, but at that price guests should expect a clean, well-maintained room. The staff deserve praise, but this Wyndham property needs significant attention to cleanliness, maintenance, and overall condition.

I was honestly pretty nervous after reading so many bad reviews before my stay. But now that I’m here, it’s really fine! It’s definitely not a 5-star hotel, but it gets the job done and serves our needs well. My only real complaint is the parking lot. I came back pretty late from dinner last night and couldn't find a single open spot. Assuming there’s at least one space per room, management really needs to make sure only registered guests are parking there.

I was very scared going into the visit after reading reviews but with a sold out hotel weekend this was my only option. First off the staff was very friendly! The highlight for my kids was the pool and hot tub. That alone was worth every penny. The rooms: they absolutey need some updating and a good thorough clean. The bed was very comfortable although the sheets had stains on them. The walls had stains. Dirt in every corner of the room. With a good clean and upkeep this hotel could be the best place to stay.